Checking patient eligibility

It’s important to check your patients meet a few basic requirements before sending them an invite. We are currently unable to consult with:

× Emergency patients of all types

× Patients without a mobile number registered to them

× Anyone unable to speak enough English to understand what our service is for

× Patients who do not hold any accepted photographic ID

Valid adult ID types:

Driving Licence

Passport

Provisional Drivers Licence

UK Disabled Driver Card

Military ID Card

Police Warrant Card

Valid child ID types:

Birth certificate

Passport

Answer verification questions

Can't find the help you need?

Ask our partner community or contact support