Prescriptions

Our NHS-trained GPs can issue online prescriptions following a consultation.

How getting a prescription works

1

See a GP online in minutes

Create an account or sign into your existing account, then book an appointment on a day and time to suit you.

2

Get the help and advice you need

Ask all of the questions on your mind, and if appropriate, your GP will prescribe medication during your consultation.

3

Pick up from your local pharmacy

Collect your prescription and medication from your designated pharmacy the very same day, sometimes even within the hour.

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What won't Push Doctor prescribe?

Providing safe care to our patients is our highest priority.

Doctor on a phone

Our doctors always have your best interests in mind, and only recommend the treatment that they believe to be the most suitable.

What types of medication will Push Doctor never prescribe?

We regularly review the medications that we prescribe on our service, making sure we meet best practice guidelines and provide safe care to all of our patients.

Currently, we are unable to prescribe the following medication:

  • Medication that is controlled or could be misused, including some strong painkillers, calmatives and sleeping tablets.
  • Medication that does not have a license for use in the UK.
  • Medication that requires prescribing and monitoring by a specialist.
  • Antibiotics for the treatment of dental infections and sexual health conditions.
  • Medication that needs to be administered by injection, with the exception of adrenaline auto-injector devices (like an EpiPen), and preparations for the management of diabetes mellitus.

What specific medications will your GPs never prescribe?

Common medications we get asked to prescribe, but won't, in line with the Health and Social Care Act (2012) include:

  • Diazapam
  • Tramadol
  • Gabapentin
  • Pregabalin
  • Zopiclone
  • Codeine
  • Sleeping tablets
  • Natural thyroid extracts
  • PrEP and PEP (pre and post-exposure prophylaxis for HIV)

Can you issue repeat prescriptions?

We currently don't offer a repeat prescription service, but you may be able to obtain a prescription for regular medication after a consultation with one of our doctors.

Doctor on a phone

What can I expect from an online prescription?

Saving time

With electronic prescriptions, you don't need a paper prescription from your GP – just head straight to your designated pharmacy to pick up your medication.

Reducing waste

With this approach to prescriptions, we reduce the paper generated by the consultation process – reducing paper usage overall and ensuring that waste is kept to a minimum.

Complete confidentiality

Your electronic prescription will be only be seen by your Push Doctor GP, and your designated pharmacy. Electronic prescriptions are every bit as secure as paper prescriptions.

Frequently asked questions

What is the prescription process?

In your consultation, our doctors may recommend medication to help you get better, in which case they can issue a prescription.

For private patients there is an admin fee of £8 for your prescription, and you'll be prompted on your screen to accept or decline this. For Push NHS patients there are no additional charges for your prescription.

Once issued, we can send your prescription to a pharmacy near you.

You'll get a text message from us as soon as your medication is ready to be collected - it will usually be available the same day.

If your consultation is late at night and you'd like to pick your prescription up the same evening, we'll try and send your prescription to a pharmacy that's open.

At the pharmacy, you will need to pay for your medication as the prescription is private.

Christmas, bank holidays, and Sundays We'll do everything we can to deliver our normal service, but during this time we are reliant on pharmacy opening times.

Unfortunately this means we can't guarantee our usual service, but we'll look to arrange the prescription for you as soon as possible.

How long does it take for my prescription to be processed?

We'll process your prescription so that it's available at the pharmacy the same day. We'll send you a text message as soon as it's ready.

If your consultation is late at night and you'd like to pick your prescription up the same evening, we'll try and send your prescription to a pharmacy that's open.

Christmas, bank holidays, and Sundays

We'll do everything we can to deliver our normal service, but during this time we are reliant on pharmacy opening times.

Unfortunately this means we can't guarantee our usual service, but we'll look to arrange the prescription for you as soon as possible.

When can I pick up my medication?

In almost all cases, your prescription will be available at the pharmacy the same day, but you can guarantee one hour collection of your prescription for £2.95.

If you have your consultation late at night and you'd like to pick your prescription up the same evening, we'll try and send your it to a pharmacy that's open.

If your prescription is delayed, our customer experience team will contact you.

The majority of medications are stocked within pharmacies, but in the rare occasion that the medication you're prescribed isn't available, our customer experience team will find a local pharmacy that can order it in for you.

Christmas, bank holidays, and Sundays

We'll do everything we can to deliver our normal service, but during this time we are reliant on pharmacy opening times.

Unfortunately this means we can't guarantee our usual service, but we'll look to arrange the prescription for you as soon as possible.

What do I need to do at the pharmacy?

Let the pharmacist know you’re picking up a private prescription from Push Doctor.

As your prescription has been issued privately, you’ll need to pay for your medication. However, this cost is often cheaper than an NHS prescription.

Can I get a repeat prescription?

We currently don't offer a repeat prescription service, but we can issue prescriptions for regular medication for up to one calendar month.

We can’t prescribe any controlled drugs - this includes sedatives, strong painkillers, unlicensed medication or anything that requires a specialist consultation.

How much will my prescription cost?

As a member

  • Members get discounted appointments, and don't pay the prescription admin fee (usually £8).
  • You'll pay £20 per appointment and can talk to a GP for as long as you need.
  • At the pharmacy, you’ll pay for your medication as your prescription has been issued privately.

Membership costs £30 for a year, or £3 a month.

As a non-member

  • Non-members pay £30 for a 10 minute consultation with a GP, and an £8 prescription admin fee.
  • You can choose one hour collection for £2.95 (same-day collection is free).
  • At the pharmacy, you’ll pay for your medication as your prescription has been issued privately.

What is the £8 admin fee for? (private patients only)

If you encounter any issues at the pharmacy, please get in touch with our customer experience team on 0330 808 4702.

How confidential and secure is the service?

Your consultation is completely private and confidential, just as it would be in your own surgery, with SSL technology encrypting and protecting all information transmitted through our platform.

Can someone collect a prescription for me?

Yes, they can. They'll just need to confirm your name and address and bring a method of payment to pay for the medication.

What do I say at the pharmacy when I go to collect my medication?

Just tell the pharmacy that you've come to collect a private prescription from Push Doctor.

They should then ask you to confirm your name, address and date of birth, and take payment for your medication.

Why do you need my location for a prescription?

After your consultation, you're prompted on your screen to provide a postcode. We use this to find a pharmacy near you to send your prescription to.

We'll always try and send the prescription to a pharmacy that's as close to you as possible. On weekends and bank holidays, pharmacy opening times vary, so it may not be your closest one.

If you want us to send your prescription to a specific pharmacy, please contact our customer experience team as soon as possible after your consultation and they can try to arrange it.

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