Push doctor providing NHS services

SERVICE UPDATE

As of 31st January 2020, we will be concentrating on extending NHS video consultations and ending our paid service. Find out more

Prescriptions

Our NHS-trained GPs can issue online prescriptions following a consultation.

How getting a prescription works

1

See a GP online in minutes

Create an account or sign into your existing account, then book an appointment on a day and time to suit you.

2

Get the help and advice you need

Ask all of the questions on your mind, and if appropriate, your GP will prescribe medication during your consultation.

3

Pick up from your local pharmacy

Collect your prescription and medication from your designated pharmacy the very same day, sometimes even within the hour.

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What won't Push Doctor prescribe?

Providing safe care to our patients is our highest priority.

Doctor on a phone

Our doctors always have your best interests in mind, and only recommend the treatment that they believe to be the most suitable.

What types of medication will Push Doctor never prescribe?

We regularly review the medications that we prescribe on our service, making sure we meet best practice guidelines and provide safe care to all of our patients.

Currently, we are unable to prescribe the following medication:

  • Medication that is controlled or could be misused, including some strong painkillers, calmatives and sleeping tablets.
  • Medication that does not have a license for use in the UK.
  • Medication that requires prescribing and monitoring by a specialist.
  • Antibiotics for the treatment of dental infections and sexual health conditions.
  • Medication that needs to be administered by injection, with the exception of adrenaline auto-injector devices (like an EpiPen), and preparations for the management of diabetes mellitus.

What specific medications will your GPs never prescribe?

Common medications we get asked to prescribe, but won't, in line with the Health and Social Care Act (2012) include:

  • Diazapam
  • Tramadol
  • Gabapentin
  • Pregabalin
  • Zopiclone
  • Codeine
  • Sleeping tablets
  • Natural thyroid extracts
  • PrEP and PEP (pre and post-exposure prophylaxis for HIV)

Can you issue repeat prescriptions?

We currently don't offer a repeat prescription service, but you may be able to obtain a prescription for regular medication after a consultation with one of our doctors.

Doctor on a phone

What can I expect from an online prescription?

Saving time

With electronic prescriptions, you don't need a paper prescription from your GP – just head straight to your designated pharmacy to pick up your medication.

Reducing waste

With this approach to prescriptions, we reduce the paper generated by the consultation process – reducing paper usage overall and ensuring that waste is kept to a minimum.

Complete confidentiality

Your electronic prescription will be only be seen by your Push Doctor GP, and your designated pharmacy. Electronic prescriptions are every bit as secure as paper prescriptions.

Frequently asked questions

What is the prescription process?

In your consultation, the GP may recommend medication to help you get better, in which case they can issue a prescription. For NHS patients there are no additional charges for your prescription.

Once issued, we can send your prescription to your nominated pharmacy. If you are not sure if you have a nominated pharmacy, just check with the GP. The prescription will usually be available the same day.

If your consultation is late at night and you'd like to pick your prescription up the same evening, we'll try and send your prescription to a pharmacy that's open.

At the pharmacy, you will need to pay for the prescription as normal.

Bank holidays and Sundays We'll do everything we can to deliver our normal service, but during this time we are reliant on pharmacy opening times. Unfortunately this means we can't guarantee our usual service, but we'll look to arrange the prescription for you as soon as possible.

How long does it take for my prescription to be processed?

We'll process your prescription so that it's available at the pharmacy the same day.

If your consultation is late at night and you'd like to pick your prescription up the same evening, we'll try and send your prescription to a pharmacy that's open.

Bank holidays and Sundays

We'll do everything we can to deliver our normal service, but during this time we are reliant on pharmacy opening times. Unfortunately this means we can't guarantee our usual service, but we'll look to arrange the prescription for you as soon as possible.

When can I pick up my medication?

In almost all cases, your prescription will be available at the pharmacy the same day.

If you have your consultation late at night and you'd like to pick your prescription up the same evening, we'll try and send it to a pharmacy that's open.

The majority of medications are stocked within pharmacies, but in the rare occasion that the medication you're prescribed isn't available, our customer experience team will find a local pharmacy that can order it in for you.

What do I need to do at the pharmacy?

Let the pharmacist know you’re picking up a prescription from Push Doctor, and you will be asked to pay the normal NHS prescription charges, unless you are exempt.

Can I get a repeat prescription?

We currently don't offer a repeat prescription service, but we can issue prescriptions for regular medication for up to one calendar month.

We can’t prescribe any controlled drugs - this includes sedatives, strong painkillers, unlicensed medication or anything that requires a specialist consultation.

How much will my prescription cost?

At the pharmacy, you’ll pay for your prescription at the normal NHS charges, unless you are exempt.

How confidential and secure is the service?

Your consultation is completely private and confidential, just as it would be in your own surgery, with SSL technology encrypting and protecting all information transmitted through our platform.

Can someone collect a prescription for me?

Yes, they can. They'll just need to confirm your name and address and bring a method of payment to pay for the medication.

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