Create an account
Sign up for an account in minutes, either on our website or by downloading our app.
Do I need to download the app?
Not if you don't want to – the consultation experience is the same across our website and our app. Using the app will not grant you extra functionality not granted to users of our website.
What if I don't have a smartphone?
You can still use Push Doctor through our website. You lose nothing by doing so, we only show the experience of using Push Doctor on a smartphone screen because that is the most popular option for patients.
Book an appointment
See a doctor the same day, or another day entirely, at a time and place to suit you.
How confidential and secure is the service?
Your consultation is completely private and confidential, just as it would be in your own surgery, with SSL technology encrypting and protecting all information transmitted through our platform.
What do you treat?
Our GPs can treat almost all of the physical and mental health conditions that traditional GPs can. Our What We Treat page breaks down the specifics, but nine out of ten of our patients get the help they need first time.
See a doctor online
Speak to a GMC-registered doctor entirely by video, or by video and text chat.
How can a doctor treat me online?
You’ll speak to one of our NHS-trained UK GPs over video or text chat. Just like in a traditional consultation, you will discuss your symptoms, medical history and any other details you want to make the doctor aware of.
How do I have my appointment?
Either in our app or on our website. Get started by signing into your account and briefly entering the virtual waiting room. When the doctor is ready for you, they will quickly ask you to present some ID and confirm some personal details. Once you have done that, your appointment will start.
Frequently asked questions on how our service works
How do I attend my appointment?
You can enter our online waiting room up to 30 minutes before your appointment. Have your ID ready, as the doctor might ask to see it at the start of your consultation.
Using the app: If you're on an Apple or Android device, you can use the Push Doctor app for your consultation. Just sign in, and tap the Push Doctor logo in the middle of your screen to enter the waiting room.
Using your computer: If you're on your desktop or laptop, sign in on pushdoctor.co.uk using a new version of Google Chrome or Safari. Head to the 'Appointments' section, where you'll be prompted to enter your consultation.
How long is a Push Doctor appointment?
90% of our customers find that a 10-minute consultation is all they need to resolve their issue. That's why our appointments are available in 10-minute blocks.
If you find this isn't long enough, you can extend your appointment during your consultation.
If you're a Member, this is included in your consultation cost. If you're not a member, and are paying for a standard appointment, an additional 10 minutes costs £15.
Who can use Push Doctor?
If you're aged 18 or over and have a valid UK address, a debit or credit card, and a UK mobile number, you can sign up and book a Push Doctor appointment.
We have temporarily halted consultations with under 18s, but are hoping to reinstate them in the coming months.
Do I need ID to have an appointment?
You will be required to show appropriate identification before your appointment can go ahead. Forms of ID that we accept include:
- Driving licence/Provisional driving licence
- UK Disabled Driver card
- Military ID card
- Police Warrant card
While waiting for your doctor to connect, you will be invited to either upload a picture of your ID or take an all new picture there and then – leaving more time for your GP to diagnose and advise. Please note that the ID image will be deleted immediately after your consultation has ended.
Can Push Doctor deal with emergency situations?
Push Doctor should NOT be used in urgent situations or medical emergencies.
If you think that your situation, or someone else's, is or might become an emergency, you should IMMEDIATELY STOP using (or trying to use) the service and call 999.
You should also CALL 999 in a critical or life-threatening situation, such as if someone has:
- Difficulty breathing
- Severe bleeding
- Severe chest pain
- Loss of consciousness
- Acute confused state
- Fits/seizures that aren’t stopping
If you or someone else is having what you believe to be a heart attack or stroke, you should CALL 999 immediately.
Go STRAIGHT TO NHS ACCIDENT & EMERGENCY if you think you or someone else is in an urgent or emergency medical situation - you should not use Push Doctor in situations like these.
Where can I download the app?
If you're using an iOS (Apple) device, either click here or search for 'Push Doctor' in the App Store.
If you're using an Android device, either click here or search for 'Push Doctor' in Google Play.
You're also able to consult using the Google Chrome browser on your laptop.
Can I request to see a male or female doctor?
At the moment, you can’t choose which doctor you see. This is something that we might be looking to add to the service in the future.
Can you do physical examinations?
Push Doctor is an online only service. So, if our doctors think you need a physical examination, you'll be referred to your local GP or local services in your area. If you're a Push NHS patient then our doctors will update your records and pass back to your GP at your registered surgery to follow up.
This could include blood pressure checks, inoculations or a closer physical examination.
Can children use Push Doctor?
As of 15/05/2019, we are temporarily halting appointments with children under the age of 18 as part of a series of service updates. This is while we put in place additional procedures to deliver the standard you have come to expect from Push Doctor.
What devices can I use to connect to Push Doctor?
You can use most desktops and laptops for Push Doctor consultations, as long as they have a webcam, microphone and speakers. Make sure you're running on a new version of Google Chrome or Safari for the best experience.
Compatible Apple mobile devices running iOS 9 and above these devices include: iPhone 4s and above, iPad Mini 2, iPod Touch (5th Generation), iPad 2 and above. Get the iOS app from the App store. Some older generation devices are no longer compatible (iPhone 4).
Android devices must be running on 4.4 (KitKat) or newer. Get the Android app from the Google Play store.
I have hearing difficulties, can I use the service?
Yes you can.
In your video consultation there will be a chat box at the bottom of your screen where you can speak to your doctor using text.
Once you enter the consultation, type the doctor a message so that he or she knows to speak to you over the chat.
If you’ve got any questions before booking or entering your consultation, you can speak to our customer experience team over web chat every day between 8am and 8pm.