HOW IT WORKS



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It's simple. See a doctor online in minutes using your smartphone, tablet or laptop

Our GPs can provide prescriptions, fit notes (sick notes) and referrals just like your local GP can.

Our doctors are available 8am - 8pm, 7 days a week.


Choose a time

Choose an appointment time, and create an account.

See a doctor online

We connect you to a video consultation with a UK GP, using the camera on your device.

Get the right treatment

Get medical advice, same-day prescriptions, referrals and fit notes (sick notes).

What else do you need to know?

How can a doctor treat me online?

You’ll see one of our NHS-trained UK GPs over a video consultation. Just like in a physical consultation, the doctor will discuss your symptoms, and if relevant, any medical history.

They can also take a look at affected areas, for example if you have a rash.

Don’t worry, the doctor sits in a private consultation room to ensure you get the same privacy as in your regular surgery.

 

Can they treat me?

Most conditions GPs treat can be dealt with online, as physical examinations aren’t required. Because of this, 9/10 of our patients get the help they need online.

If you need tests or to see a specialist, we can refer you.

 

Getting my prescription or fit note

If you get prescribed medication, we can send your prescription to a local pharmacy within an hour. Where a fit note (sick note) is needed, the GP can send you one by email or first class post after the consultation.

What else do you need to know?

How do I have my appointment?

Booking a consultation takes minutes. Just select a time that suits you, create your account and add your card details to pay for your appointment.

 

Entering your appointment

You can have your consultation in our app, or on the website using your computer. Make sure you sit somewhere private, quiet and with good lighting.

To enter your appointment, sign into your account and enter the virtual waiting room.

Here, you’ll be asked to confirm some personal details and prompted to test your microphone and camera before it starts. Have your ID ready as the GP may ask to see it.

 

Seeing the doctor

In the consultation, the GP will ask about your symptoms and can take a look at any affected areas.

If medically appropriate, our GPs can issue prescriptions, sick notes (fit notes) and referrals where appropriate.

 

Extending your appointment

Each appointment is 10 minutes long. If you’re a member, you can continue into an additional 10 minutes for free.

As a non-member, you can extend your appointment for an extra £15. Don’t worry, you’ll get a warning on your screen when your 10 minute appointment is nearing its end.

What else do you need to know?

How do I get a prescription?

Our GPs can, where appropriate, issue prescriptions following a video consultation, and send this to a pharmacy near you within one hour.

 

In your consultation

The GP will discuss your symptoms to ensure you get the correct treatment.

When the prescription is issued, you’ll be asked to accept the £8 admin charge (unless you’re a member - this fee is then covered).

 

1 hour delivery

You can also choose 1 hour delivery for an extra £2.95 - the prescription is then available at a pharmacy near you within an hour. If you’re not in a rush, the prescription will still be available at the pharmacy the same day.

 

What do I say at the pharmacy?

At the pharmacy, just state that you’re picking up a private Push Doctor prescription and they will handle the rest.

What else do you need to know?

Who are your doctors?

All our doctors are specialist General Practitioners, trained in the NHS. They are registered with the General Medical Council and on the NHS performers list.

Their special interests range from mental health to women’s health, and ear, nose & throat issues.

You can read about some of our doctors here.

What else do you need to know?

How confidential and secure is the service?

Your consultation is completely private and confidential, just as it would be in your own surgery.

Access to your account is protected with a password you create.

To ensure all communications and transactions are secure we use industry standard SSL (Secure Sockets Layer) technology to encrypt any information transmitted through our platform.

What else do you need to know?

How do I get referral letters and fit notes?

You first need to have a consultation with one of our GPs. Appointments are available in minutes and you’ll get your letter in an email after your appointment, if suitable.

 

How much is it?

For members, referral letters and fit notes are included in the £3 monthly fee so you’ll only pay the discounted £20 appointment cost.

For non-members, they cost £15 in addition to the £30 appointment cost.

 

Getting a referral

The GP will speak to you about your symptoms to make sure you get referred to the correct type of specialist, if suitable.

You’ll then receive your referral letter in an email following your consultation.

 

Getting a fit note

The GP will discuss your symptoms and, where appropriate, issue a fit note (sick note).

We’re able to issue backdated fit notes for up to two weeks, and a note can sign you off for up to four weeks.

You’ll receive your fit note in an email after your consultation.

What else do you need to know?

What do you treat?

Our GPs can treat almost everything your regular GP can. Some of the most common things we help with are:

  • Skin conditions
  • Mental health
  • Joint pain
  • Eye problems
  • Ear problems
  • Sexual health
  • Digestive problems
  • Allergies
  • Colds, flu and respiratory infections
  • Pregnancy-related conditions
  • Headaches and migraines
  • Bites and stings
  • Back pain
  • Hair loss

What else do you need to know?