Consultations for Children: Service Update

As part of our continued efforts to improve the safety and security of our service, we are temporarily halting appointment with under 18s.

What you need to know

What is changing?

As of 15/05/2019, we are temporarily halting appointments with children under the age of 18 as part of a series of service updates. The crucial change that is being implemented is that you will be required to enable the sharing of your child's medical records with their GP before your child is able to consult on Push Doctor. You will also need to link the child to your own account as their parent or guardian.

Why are we making this change?

Patient safety is at the heart of everything we do at Push Doctor and, as a result, we are constantly reviewing the service that we provide, and seeing where improvements can be made. We have decided to make a slight change to the way children consult on our platform to ensure we are continuing to provide safe and effective care.

Is this a permanent change?

No. Child consultations will return to the service in 2020. While we can't give a definitive date on which child consultations will return, we are in the process of introducing changes that will enable us to carry on delivering child consultations. While these changes are made, we have made the decision to temporarily cease consulting with children.