NHS Confed Conference 2021

Combating health inequalities in the digital age

We're passionate about ensuring everyone has equal access to healthcare, and we take on the responsibility of making this happen. How are we doing this? Watch the recording of our Confed '21 session below to find out.

Illustration of hand holding phone and booking a digital GP appointment

Here's a recap...

Choice is power. While in-person treatment will always have a place in our NHS, it’s becoming clear that a combined approach of digital and face-to-face care is the preferred structure.

But if choice is power, what happens to those patients who are typically excluded by digital solutions? How can we provide the same level of empowerment to older patients, people with disabilities, low incomes, or English as a second language?

Often those overlooked by digital health solutions are the very people who need it most, which ultimately results in health inequalities widening further.

Dr Dan Bunstone, CMO at Push Doctor and clinical director at Warrington Innovation Network, is joined by Jess McKenna, head of design at Push Doctor, to discuss the ways in which digital providers must ensure they are eliminating health inequalities, with examples of how this can be done from a patient experience level, right through to a community and product design level.

Click to play video

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How we're tackling digital exclusion

Multi language

For patients who need translation support they will be able to request an interpreter to join the video consultation in seconds alongside the GP.

Digital Ambassadors

Our team of Digital Ambassadors help support and empower patients struggling with online services and technology.

Digital Pods

Safely designed, private rooms including an iPad connected to the internet where patients can easily consult with a clinician by video.

AA+ Cert Accessibility

Flexible app / website that supports use by patients with disabilities (e.g. visual impairment).

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