Hillcrest

Required ID checks

Both the child and the parent/guardian will be subject to an ID check that complies with NHS England’s standards on ID verification. For adults, this must be a form of photographic ID, while for children this can be a passport or birth certificate.

Prioritising safety

In addition to the required ID checks, the accompanying adult may be asked further questions in order for our clinicians to safely care for the child or young person.

Emergency signs

When booking a child consultation, the adult will be shown an emergency screen, which will advise on any symptoms or signs that require a call to emergency services rather than booking a consultation.

Recorded details

For safeguarding reasons, we keep records of the adult and child present during an appointment. This is to help protect both attendees and audit personal details where necessary.

1

Create an account

Sign up for a Push Doctor account, either on our website or by downloading our app.

2

Book an appointment

Once you are signed in you can select a date and time of your appointment.

3

Connect to video

Speak with a trained clinician by video or text chat, whichever is easiest for you.