Customer Service Executive

Join us on our amazing growth journey and change how people access a GP!

Push Doctor: "Push For Health. Push For Life. Push For a Better Future."

Who are we?

We're a multi-award winning digital health company, helping thousands of people get the frontline care they need, exactly when they need it.

Having raised $26.1 million in Series B funding (the largest outside of London), Push Doctor is entering an exciting stage of growth.

We're currently looking for 15 new Customer Service Executives to work in our Manchester City Centre offices.

Get in touch today by calling Jody @ MRJ (0161 244 9600) or email us at pushdr@mrjrecruitment.com

 

Job Description

As a Customer Service Executive, you're the first point of contact for all of our patients, pharmacists and other stakeholders.


You'll play THE key role in our slick service, making sure that our customers' experience throughout the whole journey with Push Doctor is the best in the industry.


We need you to be passionate and caring in everything you do, focusing solely on giving our customers exactly what they need, when they need it.

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Responsibilities

  • Responding to UK and international customer queries and complaints via email, phone and social media channels, in a timely and accurate manner
  • Maintain customer records by constantly updating account information and recording details of any customer issues/enquires
  • Basic administrative tasks
  • Liaising with other departments to resolve queries and obtain information for customers
  • Hours of work / shift patterns: 35 hours (5 days / 7 hours shifts). Shifts are between 6am to 11pm including weekends

Are you?

  • Experienced working with inbound customer services
  • Not afraid of hard work
  • Able to work under pressure in a fast-paced environment
  • Able to manage your own work load
  • Outgoing, tactful with a friendly attitude
  • Able to think outside the box
  • Intelligent
  • Keen to progress
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How to apply?

Get in touch today by calling Jody @ MRJ (0161 244 9600) or email us at pushdr@mrjrecruitment.com.


Push Doctor is currently working exclusively with MRJ for our all our needs. Thanks for your time and we look forward to hearing from you.


Agencies, please note that any unsolicited applications will be deemed as gifts.

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