In order to have a video consultation with Push Doctor you will need a mobile phone, tablet or laptop with a good camera, working microphone and strong internet connection.

You will also need to provide a valid form of photo ID before you enter your consultation. We accept the following forms of photo ID:
Passport
Driving License / Provisional License
UK Disabled Driver Card
Military ID Card
Police Warrant Card

As our clinicians are licensed to provide prescriptions and treatments that can be dispensed within the UK only, we are currently not able to provide consultations with patients outside of the UK.

If for any reason you need to cancel your appointment, you will get a full refund when you cancel more than four hours before the start time of your appointment. If you cancel less than four hours before, we will not be able to refund you.

Your consultation is completely private and confidential, just as it would be in your own surgery, with SSL technology encrypting and protecting all information transmitted through our platform.

All of our UK GPs are trained in the NHS and registered with the General Medical Council (GMC), the organisation responsible for overseeing medical practitioners in the UK. They’re experienced in treating a wide range of conditions, and can help with almost everything your regular GP could in a physical surgery.

Once you have consulted with a clinician over video they will advise if you need medication. They will then generate a prescription and send this to your local pharmacy for you to collect.

If you have been invited to use Push Doctor through your NHS GP Surgery, then the Push Doctor GP will be able to view your NHS records. This unfortunately won't be the case if you are booking a paid Push Doctor appointment. However, if you have used our paid service in the past, your previous Push Doctor records will be available for the GP to see.

These documents need to be prepared by a doctor that has access to your full NHS Medical Record, so this service is only available to patients who have been invited to use Push Doctor through their NHS GP Surgery.

Consultations for children aged 2-17 are currently only available on our NHS service. For more information, please click here.