CONSULTATIONS FOR CHILDREN

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Service Update

As part of our continued efforts to improve the safety and security of our service, we are temporarily halting appointments with under 18s while we put in place additional procedures to deliver the standard you have come to expect from Push Doctor.

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What you need to know

What is changing?

As of 15/05/2019, we are temporarily halting appointments with children under the age of 18 as part of a series of service updates.

Why are we making this change?

Patient safety is at the heart of everything we do at Push Doctor and, as a result, we are constantly reviewing the service that we provide, and seeing where improvements can be made. We have decided to make a slight change to the way children consult on our platform to ensure we are continuing to provide safe and effective care.

Is this a permanent change?

No. Child consultations will return to the service soon. While we can't give a definitive date on which child consultations will return, we are in the process of introducing changes that will enable us to carry on delivering child consultations in the safest possible manner. While these changes are made, we have made the decision to temporarily cease consulting with children.

Do I need to do anything?

The crucial change that is being implemented is that you will be required to enable the sharing of your child's medical records with their GP before your child is able to consult on Push Doctor. Also, instead of children having their own Push Doctor accounts, you will need to link the child to your own as their parent or guardian. You may have done this in your account when you first signed up, but if not or if you are not sure, pleas contact us directly and we will be happy to help you do this.

What is changing?

As of 15/05/2019, we are temporarily halting appointments with children under the age of 18 as part of a series of service updates.

Why are we making this change?

Patient safety is at the heart of everything we do at Push Doctor and, as a result, we are constantly reviewing the service that we provide, and seeing where improvements can be made. We have decided to make a slight change to the way children consult on our platform to ensure we are continuing to provide safe and effective care.

Is this a permanent change?

No. Child consultations will return to the service soon. While we can't give a definitive date on which child consultations will return, we are in the process of introducing changes that will enable us to carry on delivering child consultations in the safest possible manner. While these changes are made, we have made the decision to temporarily cease consulting with children.

Do I need to do anything?

The crucial change that is being implemented is that you will be required to enable the sharing of your child's medical records with their GP before your child is able to consult on Push Doctor. You will also need to link the child to your own account as their parent or guardian. You may have done this in your account when you first signed up, but if not or if you are not sure, please contact us directly and we will be happy to help you do this.

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