Connection Issues

  • For the best results connect to a WIFI network or ensure that you have a consistently high signal strength.

On 3G Connection Strength:

  • Make sure you are in a strong signal area
  • Avoid very busy areas such as shopping centres where 3G signal can be strong but the available bandwidth may be very low.

On Wifi Connection Strength:

  • Make sure you are not behind a proxy server that prevents open Internet access from your device.
  • If you are connected to Wifi, if possible ensure that nobody else is using the Internet as this could reduce the bandwidth available to you.
  • Try restarting your Internet router or connecting via a hardline to a router.