Service update

Supporting our NHS to deliver world class care

Push Doctor’s focus is on enabling more NHS patients to have access to digital consultations

Tuesday, December 17, 2019, Manchester – Push Doctor will be concentrating its efforts on extending NHS video consultations from the current 3 million patient reach, to grow to 12 million in 2020 in support of the NHS Long Term Plan.

  • Push Doctor is looking to grow its patient reach from 3 million to 12 million in 2020
  • The first tech company to integrate with NHS Digital’s GP Connect data
  • A digital healthcare first ‘good’ rating in its latest CQC inspection
  • Announced as a supplier for the GP IT Futures framework

As the dust settles on this year’s General Election, one thing that everyone can celebrate this Christmas is our NHS. And the ambition of the NHS remains the same: providing world class patient care. That’s an ambition shared by Push Doctor, who are working closely with the NHS to support its Long Term Plan.

Push Doctor is already supporting NHS primary and secondary care in achieving this, working with NHS leaders to ensure that its product and services align with the highest standards as expected. A renewed commitment to this partnership sees Push Doctor plan to increase patient reach from three million to 12 million in the next 12 months.

This is following a year of laying foundations and growing alignment with the NHS. The independent regulator of health and social care in England, Care Quality Commission (CQC) recently awarded Push Doctor a ‘good’ rating following inspection, a first for digital healthcare, as well as an ‘outstanding’ rating in well-led.

The NHS is one of the most advanced services in the world and owners of healthcare data globally. For years it has struggled to optimise service provision and put its data in the hands of care providers to help them treat us more effectively. 

Until now. Push Doctor is the first video consultation provider to integrate with NHS Digital’s GP Connect data. This enables any NHS GP to have real time access to NHS patient records when delivering consultations through Push Doctor’s platform.

Push Doctor was recently announced as a supplier for the GP IT Futures Framework, ‘a critical enabler for taking primary care towards the requirements set out in the NHS Long Term Plan’.

The NHS Long Term Plan sets out the right for every patient to have access to free online consultations, as such, Push Doctor will be sunsetting its provision of private video consultations. This allows the full team’s focus on building the right partner for the NHS.

Push Doctor will be contacting Premium subscribers, and registered users of the Push Doctor Membership scheme to explain what happens next. All other private patients will see a gradual decrease in available appointment times until the service is fully shut down.

Patients seeking free NHS appointments through Push Doctor can contact their local surgery to see if video consultations are available. If they are, they can visit PushDoctor.co.uk/NHS to sign up and book an appointment themselves, or they can contact their surgery and ask to be sent a unique link by text message, and book an appointment from there.

For further information please contact press@pushdr.com.

Other questions you may have:

Why is this happening?

We will be concentrating our efforts on extending NHS video consultations from the current 3 million patient reach, to 12 million in 2020 in support of the NHS Long Term Plan. This sets out the right for every patient to have access to free online consultations. Supporting the NHS in delivering world class care is priority for Push Doctor going forward.

How does this affect my membership?

As member subscriptions are part of our paid service, Push Doctor memberships will also be ending during this period. An email communication has gone out to all current members letting them know about this change to the service as well as informing on any refunds that may be due. If you have a membership subscription and you haven't received an email, please get in touch with our customer experience team and they will be able to advise you on the process.

What happens to my medical records?

We retain medical records in accordance with the Records Management Code of Practice for Health and Social Care 2016 and will continue to do so. As a private healthcare provider, we currently retain your medical records securely for a period of 20 years following consultation. You retain the right to access your records at any time. You can read more about how we store your medical records and your right to access them in our Privacy Notice: https://www.pushdoctor.co.uk/privacy.

Can I still get an appointment?

Yes! There will be a limited number of private video consultations available until 31st January 2020. Once we’ve partnered with your local surgery, you’ll be able to get consultations completely free of charge through the NHS. If you’re unsure whether your surgery supports this service just drop in and ask them. All patients will have the right to online consultations through the NHS by April 2021.

Where can I get emergency medication from?

You may still be able to get your medicine or a prescription if you contact your NHS GP and ask them for a prescription. If you don’t have one, you will need to register with a local GP practice before asking them for a prescription. Alternatively, you can attend a local NHS walk-in centre, who may be able to arrange for you to see a GP (or a nurse in some cases) to supply your medicine or a prescription.

You can also ask a local pharmacist if they can provide an emergency supply of your medicine, subject to certain conditions. If outside normal GP hours, you may be able to get a prescription from an out-of-hours service.

Can you suggest another service I can use?

You can still use Push Doctor up until January 31st. Once we have partnered with your local surgery, you will be able to get online consultations completely free of charge through the NHS. If you’re unsure whether your surgery supports this service, just drop in and ask them. All patients have the right to online consultations through the NHS by April 2021, so it is only a matter of time.

If you do not have a GP, you will need to register with a local GP practice. Alternatively, you can attend a local NHS walk-in centre, who may be able to arrange for you to see a GP, or a nurse in some cases.

Pharmacies can also provide some services such as an emergency supply of your medicine, subject to certain conditions.

How long will you hold my medical records for?

As a private healthcare provider, we currently retain your medical records securely for a period of 20 years following consultation. You retain the right to access your records at any time. Read more about how we store your medical records and your right to access them in our Privacy Policy: https://www.pushdoctor.co.uk/privacy.

How can I get my NHS surgery to take on video consultations?

Under the NHS Long Term Plan, all patients will have the right to online consultations through the NHS, so if your surgery does not currently support the service, it should do soon. If you are unsure, pop in and ask them about Push Doctor and when they will be providing the service.

What happens to any credit/banked mins I have on my account?

If you have banked minutes or any credit remaining on your account, we will be in contact with you in order to explain how you can get a refund issued.

How do I request a copy of my records?

If you would like to request a copy of your medical record by secure electronic means, please log into your account and head to the medical section to request your records electronically. Please ensure your email address and telephone details are correct before doing this.

Within one calendar month, your medical records will be downloaded into your account and you will receive an email containing instructions and a password or passcode to access them.

If you would like a copy of your medical records by post, please follow the same process as above, but ensuring your home address details are correct and up to date. Selected the request printed records option within the medical section of your account - please note you can other choose either post or electronic means, not both. Your medical records will be sent to your home address within one calendar month by Royal Mail.

I use Push Doctor because I don’t have an NHS GP – what should I do?

Register with a GP practice through the NHS website here: https://www.nhs.uk/using-the-nhs/nhs-services/gps/how-to-register-with-a-gp-practice/. There is also a helpful section on the website which allows you to compare GPs by facilities, services, access and performance: https://www.nhs.uk/service-search/find-a-gp.